How Creative Capital Group collects, uses, shares, and safeguards information provided through our website and services.
This Privacy Policy describes how Creative Capital Group, LLC ("Creative Capital Group," "we," "us," or "our") collects, uses, discloses, and protects information about visitors to our website, individuals who submit funding applications, and businesses we serve. By using our website or submitting an application, you agree to the practices described here.
We collect information when you (a) submit a form on our website, (b) create or fund an account, (c) communicate with us by phone, email, SMS, or chat, (d) connect a bank account or accounting platform during the application process, (e) interact with our marketing emails, and (f) browse our website (through cookies and similar technologies).
We use the information we collect to:
The principal way we use your information is to connect you with capital. We share your application data — including financial documents, credit information, and contact details — with banks, alternative lenders, factoring companies, SBA-preferred lenders, and other funding sources in our network so they can underwrite your request and present an offer. The use of your information by those partners is governed by their own privacy policies.
We share information with vendors that perform services on our behalf, such as cloud hosting, document storage, e-signature, customer relationship management, email delivery, SMS delivery, identity verification, bank verification, and analytics. These vendors are contractually obligated to protect your information and use it only for the services we engage them to provide.
We may disclose information when we believe in good faith that disclosure is necessary to (a) comply with applicable law, court order, subpoena, or government request, (b) enforce our Terms or other agreements, (c) protect the rights, property, or safety of Creative Capital Group, our customers, or others, or (d) investigate and prevent fraud or security incidents.
If Creative Capital Group is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its assets, your information may be transferred as part of that transaction.
We do not sell your personal information for monetary consideration. We do not share information with third parties for their own independent marketing purposes without your consent.
Our website uses cookies, web beacons, pixel tags, and similar technologies to remember your preferences, measure traffic, understand which pages and offers perform best, and serve relevant advertising. We use both first-party cookies (set by us) and third-party cookies (set by analytics, advertising, and chat partners such as Google Analytics, Meta, and similar services).
You may disable cookies through your browser settings, but doing so may impair certain functionality of the website. Many browsers also support "Do Not Track" signals; at this time, we do not respond to such signals because there is no industry-standard for them.
By submitting your phone number through any form on our website, you consent to receive calls and text messages from Creative Capital Group, our affiliates, and our funding partners regarding your application and funding products, including via automatic telephone dialing systems and prerecorded voice. Consent is not a condition of any purchase or funding decision. Message and data rates may apply. See our Terms & Conditions for full details.
We use a combination of administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted transmission of sensitive data (TLS), encrypted storage of documents, role-based access controls, and regular security reviews. No method of transmission over the internet or electronic storage is one hundred percent secure, and we cannot guarantee absolute security.
We retain personal and business information for as long as needed to (a) provide the services you have requested, (b) comply with our legal, tax, accounting, and recordkeeping obligations, (c) resolve disputes, and (d) enforce our agreements. After those periods expire, information is deleted or de-identified.
California residents have the right to (a) know what categories of personal information we have collected and the purposes for collection, (b) request a copy of personal information we hold about them, (c) request correction or deletion of personal information, (d) opt out of "sharing" of personal information for cross-context behavioral advertising, and (e) not be discriminated against for exercising these rights. Creative Capital Group does not sell personal information for monetary consideration.
Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others) have similar rights to access, correct, delete, and limit certain processing of their personal information. To exercise any of these rights, contact us at privacy@creativecapitalgrp.com. We will verify your identity before fulfilling a request.
Our services are intended for adults engaged in commerce. We do not knowingly collect personal information from children under the age of eighteen (18). If you believe a child has provided us with personal information, please contact us and we will delete it.
Our website may contain links to third-party websites, including the application portal hosted by JotForm and external resources operated by our funding partners. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any information.
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with a revised "Last updated" date. If we make a material change, we will provide notice (for example, by email or by a prominent notice on the website) before the change takes effect.
To ask questions about this policy or exercise any of the rights described above:
Creative Capital Group — Privacy Office
Email: privacy@creativecapitalgrp.com
Phone: (917) 384-8835